Privacy Policy

Effective date: September 8, 2026

Treehouse Trauma Centre Inc. (“Treehouse,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit www.treehousetraumacentre.com, contact us, submit an intake form, respond to an advertisement, or otherwise communicate with us.

We handle personal information in accordance with British Columbia’s Personal Information Protection Act (PIPA) and other applicable Canadian privacy laws.

1. Accountability

Treehouse is responsible for personal information under its control, including information handled on its behalf by service providers.

Questions, access or correction requests, withdrawals of consent, and privacy complaints may be directed to:

Privacy Officer
Treehouse Trauma Centre Inc.
9067 Church Street, PO Box 725
Fort Langley, BC V1M 2S1
Email: info@treehousetraumacentre.com
Phone: (778) 298-9555

2. Information we collect

Information you provide

Depending on how you interact with us, we may collect:

• Your name, email address, and telephone number;

• Your communication and voicemail preferences;

• Information submitted through our new-client intake form;

• The general type of service or assistance being requested;

• The prospective client’s age range;

• Therapy-format, therapist, registration, or scheduling preferences;

• How you heard about Treehouse;

• Information you provide by telephone, email, SMS, online form, or an advertising platform;

• Newsletter and SMS consent choices; and

• Other information you voluntarily provide.

An intake inquiry may contain sensitive information about a person’s physical, mental, or emotional health. Please provide only the information reasonably necessary for us to respond and determine an appropriate next step.

Submitting an inquiry does not create a therapist–client relationship. Consent for counselling, clinical confidentiality, and clinical recordkeeping are addressed separately if services begin.

Information collected automatically

When you visit our website, our website platform and permitted analytics or advertising technologies may collect:

• IP address and approximate geographic area;

• Browser, device, operating system, language, and screen information;

• Referring website or advertising campaign;

• Pages viewed and interactions with the website;

• Date, time, and approximate duration of a visit;

• Advertising, analytics, or cookie identifiers;

• Google or Microsoft advertising click identifiers;

• Cookie-consent selections; and

• Whether an action occurred, such as clicking a telephone number or reaching a form-confirmation page.

This information is used primarily to operate the website, maintain security, understand general website use, and measure advertising.

3. Why we collect and use information

We may collect and use personal information to:

• Respond to inquiries;

• Understand the general nature of the requested service;

• Determine whether Treehouse may be an appropriate service provider;

• Match prospective clients with an appropriate therapist;

• Arrange intake appointments and counselling services;

• Communicate by telephone, email, or SMS;

• Maintain inquiry, scheduling, administrative, and clinical records;

• Send newsletters or promotional communications when separately authorized;

• Operate, secure, troubleshoot, and improve our website;

• Measure the general effectiveness of advertising;

• Prevent fraud, misuse, and security incidents;

• Meet professional, legal, insurance, and regulatory obligations; and

• Establish, exercise, or defend legal claims.

We do not sell personal information.

We do not intentionally use the contents of intake forms, counselling inquiries, or clinical records to create advertising audiences or target advertisements based on a person’s health or counselling needs.

4. Intake forms and client systems

Our new-client intake form is provided through Zoho Bigin and embedded within our Wix website. Information entered into this form is submitted to Zoho Bigin and made available to authorized Treehouse personnel for inquiry management.

The form is hosted separately from the surrounding Treehouse webpage. Our website advertising tags are not configured to receive the answers entered into this form.

If a person becomes a client, relevant information may subsequently be entered into Jane, our electronic medical record, scheduling, and practice-management system. Clinical records are subject to additional professional and legal confidentiality and retention requirements.

5. Cookies and website technologies

Our website uses essential technologies required for security, stability, navigation, and operation.

Depending on the visitor’s cookie choices, the website may also use analytics and advertising technologies provided through:

• Wix, for website hosting, security, operation, and consent management;

• Google Analytics, to understand general and aggregated website use;

• Google Tag Manager, to manage website measurement tags;

• Google Ads conversion tracking, to measure actions associated with advertisements;

• Microsoft Advertising Universal Event Tracking (UET), to measure Microsoft Advertising activity; and

• Zoho Bigin, to operate the embedded intake form.

These technologies may use cookies and similar identifiers to associate a visit or website action with an advertising campaign. Depending on the visitor’s consent and the provider’s settings, information may be processed across browsing sessions or devices.

Google Ads conversion tracking may record that an advertising-related action occurred, such as reaching a confirmation page, clicking a telephone number, or completing a telephone call of a specified duration. It is not configured to receive the contents of the Bigin intake form.

Treehouse does not use Google Ads Enhanced Conversions. We do not intentionally send names, email addresses, telephone numbers, addresses, counselling needs, or other intake-form information to Google for customer matching.

Visitors may accept or decline non-essential cookies through our cookie banner. Cookies may also be restricted or deleted through browser controls. Declining non-essential cookies should not prevent a visitor from reading the website or submitting an inquiry, although certain optional features may function differently.

6. Google Analytics and advertising features

Google Analytics provides information about how visitors generally reach and use our website.

Where permitted by the visitor’s consent and our configuration, Google Analytics may provide aggregated reporting involving device information, approximate geography, referral sources, advertising campaigns, or cross-device activity.

Treehouse does not use Google Analytics to view the identity of individual prospective or existing clients. We do not intentionally send names, contact information, form responses, or clinical information to Google Analytics.

7. Meta and social-media advertising

Treehouse may advertise through Facebook and Instagram and may use Meta’s on-platform lead forms.

When you submit an inquiry directly through Facebook or Instagram:

• Meta processes the information under its own privacy policy and platform terms;

• Meta provides the submitted lead information to Treehouse;

• Treehouse uses the information to respond to the inquiry; and

• The information may be transferred into our inquiry-management system.

Treehouse does not currently operate the Meta Pixel on the Treehouse website. This Policy will be updated if that practice changes.

Social-media platforms may independently collect information about your use of their services. Their collection and use are governed by their respective privacy policies and settings.

8. Calls and messages through advertising platforms

If you call or message Treehouse through a feature provided by Google, Microsoft, Meta, or another advertising platform, that platform may process information about the interaction under its own privacy policy and terms.

Advertising measurement may include limited information such as the date and time, campaign, telephone interaction, and call duration. We do not use advertising tags to record the content of telephone conversations.

Newsletter and promotional SMS communications are sent in accordance with Canada's Anti-Spam Legislation (CASL); every such message includes a functioning unsubscribe or opt-out mechanism, and requests to unsubscribe are processed promptly.

9. Consent and individual choices

We seek consent appropriate to the nature and sensitivity of the information and the reason it is being collected, used, or disclosed.

Consent may be:

• Expressly provided through an intake form or privacy acknowledgement;

• Provided through a separate newsletter or SMS checkbox;

• Communicated through cookie-banner selections; or

• Implied where an individual voluntarily contacts us for the clear purpose of receiving a response.

Consent for necessary counselling and administrative purposes is separate from consent for newsletters, promotional messages, analytics, or advertising technologies.

An individual may withdraw consent by contacting the Privacy Officer, subject to reasonable notice and any legal, professional, contractual, or service limitations. We will explain any consequences of withdrawing consent.

Withdrawing consent does not invalidate collection, use, or disclosure that lawfully occurred before the withdrawal.

10. Service providers and disclosures

We may provide limited personal information to organizations that help us operate, including:

• Wix;

• Zoho, including Bigin;

• Jane;

• Email, telecommunications, and SMS providers;

• Google;

• Microsoft;

• Meta, when its platform is used;

• Information-technology and security providers;

• Professional advisers, insurers, auditors, and regulators; and

• Government, law-enforcement, or emergency organizations where authorized or required by law.

We limit disclosures to what is reasonably necessary for the relevant purpose. Service providers may process information on our behalf or under their own legal responsibilities.

We may also use or disclose personal information without consent where permitted or required by law, including where necessary to respond to an emergency, protect an individual from serious harm, investigate unlawful activity, comply with a court order, or meet a professional or legal obligation.

11. Processing outside Canada

Some service providers may process or store information outside British Columbia or Canada, including in the United States and other jurisdictions.

Information processed outside Canada may be subject to the laws of the jurisdiction where it is stored or accessed and may be available to foreign governments, courts, or law-enforcement agencies under those laws.

Treehouse remains responsible under applicable law for personal information under its control.

12. Retention

Treehouse generally retains inquiry, administrative, and clinical records according to the following schedule:

• Records concerning an adult are retained for at least seven years after the last service, contact, or recorded entry;

• Records concerning someone who was a minor at the time of the inquiry or service are retained for at least seven years after that person reaches age 19; and

• These periods apply whether or not an initial inquiry ultimately results in counselling services.

Information may be retained longer where required or permitted for legal, professional, insurance, safeguarding, complaint-management, or business purposes.

Once the applicable retention period has expired and continued retention is no longer reasonably necessary, information is securely destroyed or de-identified. Some information may remain temporarily in encrypted backups until those backups are overwritten through the applicable provider’s normal backup cycle.

13. Safeguards

We use reasonable administrative, physical, and technical safeguards appropriate to the sensitivity of the information. These may include:

• Restricting access to authorized personnel;

• Account authentication and access controls;

• Secure website connections;

• Privacy and confidentiality practices;

• Device and system security;

• Use of reputable service providers; and

• Secure destruction or de-identification practices.

No electronic transmission or storage system can be guaranteed completely secure. Ordinary email and SMS may present additional privacy risks. Please provide only the information reasonably necessary for us to respond.

The website and intake form are not emergency services. If you or another person is in immediate danger, contact emergency services.

14. Access and correction

An individual may make a written request to:

• Access personal information Treehouse holds about them;

• Receive information about how that information has been used or disclosed; or

• Correct inaccurate or incomplete information.

We may need to verify the requester’s identity. We will respond within the period required by applicable law, generally within 30 days unless an extension is permitted.

Access may be limited where permitted or required by law, including where disclosure would reveal another person’s information or information protected by legal privilege. Where possible, information that cannot lawfully be disclosed will be removed and the remaining information will be provided.

If a requested correction is not made, the record may be annotated with the requested correction as required by law.

15. Children and young people

Treehouse provides services to children, adolescents, adults, and families.

Personal information about a child or young person may be submitted by a parent or guardian, or by the young person where legally and professionally appropriate. The appropriate consent arrangements depend on the young person’s capacity, the circumstances, and applicable professional and legal requirements.

Consent for counselling and clinical information practices is addressed separately from general website use.

16. Privacy complaints

Privacy questions or complaints should first be directed to Treehouse’s Privacy Officer using the contact information above.

We will acknowledge, investigate, and respond to complaints within a reasonable period.

An individual may also contact the Office of the Information and Privacy Commissioner for British Columbia:

https://www.oipc.bc.ca/

17. External services and links

Our website may link to external websites and platforms. Treehouse is not responsible for the privacy practices of an external service when an individual independently visits or uses that service.

We encourage visitors to review the applicable provider’s privacy information, including:

• Wix: https://www.wix.com/about/privacy

• Zoho: https://www.zoho.com/privacy.html

• Jane: https://jane.app/legal/privacy-policy

• Google: https://policies.google.com/privacy

• Microsoft: https://privacy.microsoft.com/privacystatement

• Meta: https://www.facebook.com/privacy/policy/

18. Changes to this Policy

We may update this Policy when our services, technology, legal obligations, or information-handling practices change.

The current version will be posted on our website with its effective date. Material changes will be communicated in an appropriate manner.