Privacy Policy

​Type of website: Counselling Services

Effective date: 7th day of October, 2024

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www.treehousetraumacentre.com (the “Site”) is owned and operated by Treehouse Trauma Centre.

Treehouse Trauma Centre can be contacted at:

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Email: info@treehousetraumacentre.com

Phone: (778) 298-9555

Address: 9067 Church Street, PO Box 725, Fort Langley, BC V1M 2S1

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Purpose

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The purpose of this privacy policy (this “Privacy Policy”) is to inform users of our Site of the following:

1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected;

4. The rights of Site users; and

5. The Site’s cookie policy.

This Privacy Policy applies in addition to the terms and conditions of our Site.

 

Compliance with Canadian Privacy Laws

 

Treehouse Trauma Centre complies with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia’s Personal Information Protection Act (PIPA). We are committed to safeguarding your personal and health information according to Canadian standards for privacy and security.

 

Consent

 

By using our Site, users agree that they consent to:

1. The conditions set out in this Privacy Policy; and

2. The collection, use, and retention of the data listed in this Privacy Policy.

 

Personal Data We Collect

 

We only collect data that helps us achieve the purpose set out in this Privacy Policy. We will not collect any additional data beyond the data listed below without notifying you first.

 

Data Collected in a Non-Automatic Way

 

We may also collect the following data when you perform certain functions on our Site:

1. First and last name;

2. Age;

3. Email address;

4. Phone number; and

5. Health Information.

This data may be collected using the following methods:

1. Submitting an online form, emailing, calling.

 

How We Use Personal Data

 

Data collected on our Site will only be used for the purposes specified in this Privacy Policy or indicated on the relevant pages of our Site. We will not use your data beyond what we disclose in this Privacy Policy.

 

The data we collect when the user performs certain functions may be used for the following purposes:

1. Communication about your inquiry.

 

Who We Share Personal Data With

 

Employees

We may disclose user data to any member of our organization who reasonably needs access to user data to achieve the purposes set out in this Privacy Policy.

 

Other Disclosures

We will not sell or share your data with other third parties, except in the following cases:

1. If the law requires it;

2. If it is required for any legal proceeding;

3. To prove or protect our legal rights; and

4. To buyers or potential buyers of this company in the event that we seek to sell the company.

 

If you follow hyperlinks from our Site to another site, please note that we are not responsible for and have no control over their privacy policies and practices.

 

 

SMS Opt-In and Communication Policy

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In compliance with the Telephone Consumer Protection Act (TCPA) in the United States and Canada’s Anti-Spam Legislation (CASL), we require explicit consent (opt-in) from users before sending SMS communications.

 

• By providing your mobile phone number, you agree to receive SMS communications related to your inquiry, appointment reminders, and important updates.

• We do not share or sell your phone number or SMS opt-in information to any third parties.

• You can opt-out of receiving SMS messages at any time by replying “STOP” to any SMS message you receive from us. Alternatively, you may contact our office directly to request removal from SMS communications.

 

 

How Long We Store Personal Data

 

User data will be stored for health information of clients: by law, 7 years.

You will be notified if your data is kept for longer than this period.

 

How We Protect Your Personal Data

 

In order to protect your security, we use the strongest available browser encryption and store all of our data on HIPAA-compliant servers located in the United States. Although these servers are based in the U.S., they adhere to Canadian privacy regulations, including PIPEDA and PIPA, for international data transfers and storage of sensitive information. All data is only accessible to our employees, who are bound by strict confidentiality agreements. A breach of this agreement would result in the employee’s termination.

 

While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times, and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.

 

International Data Transfers

 

We transfer and store user personal data on servers located in the United States. These servers are HIPAA-compliant to ensure the highest level of data protection. When we transfer user personal data internationally, we will protect that data as described in this Privacy Policy and comply with PIPEDA and PIPA to ensure appropriate safeguards are in place for cross-border data handling.

 

User Rights

 

Users have the right to access, correct, delete, or challenge the data collected about them. If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data, and to whom, or if you would like your data to be deleted or modified in any way, please contact our privacy officer here:

 

Email: info@treehousetraumacentre.com

Phone: (778) 298-9555

Address: 9067 Church Street, PO Box 725, Fort Langley, BC V1M 2S1

 

Breach Notification

 

In compliance with PIPEDA and PIPA, in the event of a data breach, we will notify affected users as soon as possible and provide information on the nature of the breach and the measures we are taking to address it.

 

Children

 

We do not knowingly collect or use personal data from children under 13 years of age. If we learn that we have collected personal data from a child under 13 years of age, the personal data will be deleted as soon as possible. If a child under 13 years of age has provided us with personal data, their parent or guardian may contact our privacy officer.

 

How to Opt-Out of Data Collection, Use, or Disclosure

 

In addition to the methods described in the “How to Access, Modify, Delete, or Challenge the Data Collected” section, we provide the following specific opt-out methods for the forms of collection, use, or disclosure of your personal data:

1. You can opt-out of receiving marketing emails by clicking “unsubscribe” at the bottom of any marketing email.

 

Cookie Policy

 

A cookie is a small file stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.

 

We use the following types of cookies on our Site:

1. Functional cookies

Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits.

2. Analytical cookies

Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example, data on the content you access, how long you stay on our Site, etc.

3. Targeting cookies

Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you.

4. Third-Party Cookies

Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:

a. Monitor user preferences to tailor advertisements around their interests.

 

Modifications

 

This Privacy Policy may be amended from time to time in order to maintain compliance with the law and to reflect any changes to our data collection process. When we amend this Privacy Policy, we will update the “Effective Date” at the top of this Privacy Policy. We recommend that our users periodically review our Privacy Policy to ensure that they are notified of any updates. If necessary, we may notify users by email of changes to this Privacy Policy.

 

Contact Information

 

If you have any questions, concerns, or complaints, you can contact our privacy officer:

Email: info@treehousetraumacentre.com

Phone: (778) 298-9555

Address: 9067 Church Street, PO Box 725, Fort Langley, BC V1M 2S1