Question 1

How do I get to Treehouse Trauma Centre?

Accepted Answer

Our address is 9067 Church Street in Fort Langley. Once you arrive, follow the path along the right side of the building to the back, and take the 5 steps up to our entrance. There are signs, too, to help you find your way.

Question 2

Is there parking?

Accepted Answer

The parking in front of the building is reserved for Fort Family Chiropractic clients only. There are free street parking options around our office, in addition to a paid lot adjacent to our buidling. Parking in Fort Langley can get busy so we recommend allowing yourself extra time where possible. If you would like a parking map to help locate free parking, or have any concerns at all, please speak to Laura at the front desk, or your therapist.

Question 3

Do you have pictures of your offices?

Accepted Answer

Yes we do. Here is a bit of a preview. You can also view more pictures here

Question 4

How do I get started with therapy at Treehouse Trauma Centre?

Accepted Answer

Just reach out by phone, email, or our contact form. We’ll ask a few basic questions, talk about what you’re looking for, and help match you with the right therapist or service.

Question 5

Do I need a referral to book an appointment?

Accepted Answer

No referral is needed. You can contact us directly to get started.

Question 6

What can I expect in the first session?

Accepted Answer

Your first session is a chance to get to know each other. We’ll talk about what brought you in, what feels important right now, and what you hope to get out of therapy. You do not need to share everything at once.

Question 7

Do you offer both in-person and online therapy?

Accepted Answer

Yes. We offer in-person counselling in Langley and secure online therapy for people anywhere in British Columbia. If you are not sure which option is the best fit, we can help you decide.

Question 8

Is there an age limit to counselling?

Accepted Answer

Generally, there are no age limits for therapy clients (our youngest  was 3 and our oldest 73). 
With very young children, our counsellors will use play therapy. We think therapy is a wonderful tool at all stages of life. We welcome all ages here at Treehouse, and will adjust our approach to match your personal needs.

Question 9

How often do I need to come to therapy?

Accepted Answer

When you first come to counselling, most people will see their therapist weekly. This helps to build a strong and comfortable relationship with your therapist. You can then work with your therapist to see what might work best for you and your healing journey.

Question 10

I would like to get help for my teen. Will I be kept in the loop of what's happening in the counselling session?

Accepted Answer

Confidentiality with teens can be a tricky situation, and your therapist will help you navigate that on an individual basis. It’s important for your teen to know that what they tell their therapist is private and confidential, but we also understand that as parents you want to help.

Question 11

What does therapy look like for very young children (ages 3-5)?

Accepted Answer

We use a lot of play therapy with young kids including sand tray, arts, etc. We know that young children often don’t have the words to express their feelings, so we use carefully selected toys to help them express themselves in ways they know best: through play.

Question 12

If parents are divorced/separated, do you need consent from both parents?

Accepted Answer

Yes, we would need consent from both parents. This is to protect the confidentiality of the child’s counselling. The exception to this would be if a court order allows one parent full Medical Decision Making. If you have questions about this, please reach out to us and we are happy to walk you through this process.

Question 13

Is online counselling effective?

Accepted Answer

Yes. Research consistently shows that online counselling is just as effective as in-person therapy for many concerns, including anxiety, depression, trauma, and stress-related difficulties. What matters most is the quality of the therapeutic relationship—not the physical location. Many clients find they are able to engage more openly and consistently when they can attend sessions from a familiar, comfortable space.

Question 14

What is nature-based therapy?

Accepted Answer

Nature-based therapy takes place outdoors in a calm, supportive setting when it is a good fit for your needs. Many people find it easier to relax, reflect, and open up in nature. If the weather or your comfort level makes it a poor fit, we can use another therapy option.

Question 15

How do your intern therapists compare with your other therapists?

Accepted Answer

If you’re choosing a therapist, it helps to know your options. Our Therapist Interns are Master’s students in their final year. They are carefully vetted, charge a special rate of $60 per session, and are supervised in-house by an experienced therapist with at least 5 years of experience and RCC credentials. They also receive ongoing feedback to support your care. If you want help deciding what fits you best, reach out and we’ll help you sort through the options.

Question 16

How do I know if the therapist is a good fit for me?

Accepted Answer

The number one predicting factor of a great counselling experience is the relationship you have with your therapist. Skills, knowledge, experience is secondary. So if you feel connected, heard, understood, and felt, that’s a sign that your therapist is a good fit for you. If you don’t feel connected, we encourage you to bring it up with your therapist, our intake worker, or our director.

Question 17

Do any of your therapists speak languages other than English?

Accepted Answer

Yes! We have therapists who offer services in German, Hindi, Urdu and Spanish.

Question 18

What does RCC/CCC stand for? What’s the difference?

Accepted Answer

RCC stands for Registered Clinical Counsellor and is a registered term for members of the BC Association of Clinical Counsellors (BCACC)

CCC stands for Canadian Certified Counsellor and is a registered term for members of the Canadian Counselling Psychology Association (CCPA)

For the most part the difference between an RCC and CCC is minimal. Sometimes extended benefits providers make a difference between them but that’s about it

Question 19

Do you have a waitlist?

Accepted Answer

Often our therapists do have waitlists of varying lengths, but we’re more than happy to help you navigate the options and tell you about current wait times when you reach out to us; we want to make sure that you’re getting connected with the best fitting therapist for your needs.

Question 20

What are my payment options?

Accepted Answer

We accept credit cards, debit cards, exact cash, and e-transfer. For your convenience, we can keep your credit card number securely on file, so you don’t have to worry about payment after your sessions.

Question 21

Will my extended benefits cover your services?

Accepted Answer

Many extended benefit plans cover counselling fees with registered therapists, up to a certain amount. Check your eligibility with your employer. We’re happy to help you navigate the jargon. If you are covered, you will need to submit your receipt to your benefits provider as we do not direct bill.

Question 22

Can I use my coverage from ICBC/CVAP/Autism Funding?

Accepted Answer

We have therapists registered with all of these services, though not every therapist is registered with each of them. Feel free to contact us and let us know you have coverage, then we’ll connect you with a therapist who is covered.

Question 23

Money is a bit tight at the moment; do you offer a sliding scale?

Accepted Answer

Money can be a complicated issue, especially in challenging times. Our first priority is to ensure clients get the services they need. If you’d like to discuss your payment options, we’re here to help. Most of our therapists offer sliding scales, and our Recent Grads are also great alternatives.

Question 24

What's your cancellation policy?

Accepted Answer

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in the therapists' day that could have been filled by another client. As such, we require 48hours notice for any cancellations or changes to your appointment. Clients who provide less than 48 hours notice will be charged $60; Clients who provide less than 24 hours notice, or miss their appointment, will be charged the full session fee.

FAQs

Frequently asked questions